Affordable Driving School Brisbane

Course FAQs

Frequently Asked Questions

 

Course Frequency

Courses are held everyday throughout the year, with a new course starting all the time so it is easy to slot into a course within a day or so. 

Courses start on a regular basis, and anyone wishing to join a course should contact our office to make arrangements for enrolment phone: 3863 1399.

With prior arrangement courses can be scheduled out of normal working hours, but this will generally be for groups of three or more people.

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Course Duration

Duration of course is dependant on Student Client Skill level.

These Machinery units are competency based units and therefore the course duration is nominal (student based learning) and is run until competency is achieved.

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Course Start Times

Starting times for our drive multi/combination vehicle course normally commences at 7:00am and finishing time around 5:00pm. 

Starting times for our plant and machinery courses normally commence at 7:30am and finishing time around 3:00pm. 

These times could vary slightly depending on how many people are enrolled in the course, and other factors involved in the delivery of a course e.g.Language and Literacy issues.

Generally finishing times vary depending on the experience level of those enrolled.  Times generally are flexible and can be tailored to suit the students (although this is not guaranteed).

If you need to vary times then please see your trainer and every effort will be made to assist you.

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Breaks and Meals

Regular breaks are taken throughout the day and a lunch break around 12:30 is typical.

Tea and coffee are supplied and there are several shops close and handy if you wish to go out to purchase lunch.

For those who wish to bring their lunch there is a fridge and microwave available for your use.

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Refund Policy / Cancellations

If a refund is requested prior to commencement of the course, a full refund minus the initial non-refundable administration/materials fee will be given. Any request for a refund must be on the Refund form available at the office and included in the student information package.

If a student/client wishes to change enrolment to another course delivered by Affordable Driving School fees paid (minus the non-refundable portion) are transferable to the new course. A second administration/materials fee will be charged. If the student/client is transferring to a course of the same qualification/level the Administration/material fee will be 50% of the original administration/material fee.

Once training has commenced in the course/competency no refund is available to students who leave prior to finalising the course/competency unless the student/client can provide a medical certificate or show extreme personal hardship. In this case, fees may be refunded on a pro-rata basis, minus the administration/material fee.

Refunds are at the discretion of the owner of Affordable Driving School. However if a student wish to complete a course/competency in a future course, the remainder of the original fee can be credited towards that course, providing the course is within six(6) months of the original course. A student should request an “Application for refund form” from the office.

Should Affordable Driving School cancel a course, students/clients are entitled to a full refund including administration/materials fee (or pro-rata adjusted refund) or a transfer of funds to another course, or remaining funds credited to another RTO for completion. In this event students/clients will be given their preferred option.

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Procedure for Handling Complaints/Appeals

Grievance/Appeal procedures are designed to resolve differences, and bring about benefits with due regard for the interest of the trainee and Affordable Driving School. The procedures are based upon conciliation and mediation rather than arbitration.

On initial receipt of a verbal complaint the trainer will listen to the student/client and make a determination as to whether there is any validity to the complaint. This must be done in an open non-defensive and receptive manner. If possible the complaint is to be resolved at this stage, without compromise to the integrity of the competency standards or Affordable Driving School.

If the complaint cannot be resolved at this time then a complaint form (Complaints Form) is to be filled in with full details of the complaint with any required attachments.

The complaint is then to be reviewed by a owner of Affordable Driving School and a determination made as to the validity of the complaint. This must be done as soon as possible but must be completed within 14 days of receipt of the complaint. The student/client must then be notified of the result of the review and a full explanation of the reasons for the decision on the response form. A copy of the results and any correspondence to the student/client is to be made and filed in the students file, with copies retained by the assessor.

The assessor/owner must include in the correspondence to the student/client information that if they are not satisfied with the result of the review a further request for review can be made to the owner of Affordable Driving School who will then forward the details of the complaint to an independent person (someone not involved in the process to this stage) who will check the validity of the reasons for the decision and reply within 14 days.

If the complaint is of a nature to preclude the assessor from making an objective decision eg: Conduct of the Assessor/staff, then the complaint is to be immediately directed to an owner of Affordable Driving School for action.

In the event that a Complaint or Grievance cannot be resolved internally, advice on who the student/client should contact to seek further assistance is to be given.

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Client/Student Selection, Enrolment and induction/orientation procedures

Client/student selection will be on the basis in the first instance on eligibility for enrolment in a course/competency, and any pre-requisites for a qualification have been met. After this requirement has been met, enrolment will be strictly on the basis of the time and date of enrolment/payment for a course/competency.

Induction and orientation will be completed on the first day of the course by the trainer and will include WH&S issues. Course information is included in the student workbook and information pack sent to each student on enrolment.

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Expected Student/Client Profile

The expectation is for this course to be provided to those people wishing to enter the driving profession, or those people who work in the driving industry who wish to improve their skills and the skills of other employees.

The expectation for our 30496QLD Load shifting course is to train existing construction and other relevant industry workers and potential new students to enter the plant and machinery profession.

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Provision for language, literacy and numeracy

All assistance will be given to people with language, literacy and numeracy difficulties. This could include directing students/clients to the relevant government agencies for assistance.

People with language, hearing or speech difficulties are permitted to have the assistance of an interpreter with them in the course to assist with understanding of the content.

People with literacy or numeracy difficulties will be allowed extra time (where available within the timeframe allowed for the course, including extra time after hours) with the trainer on an individual basis, to aid with understanding of the content.

If you feel you would have any difficulty meeting these levels please contact the trainer or the office to arrange a confidential interview with the trainer. It is the policy of Affordable Driving School to give assistance and guidance to all our clients and courses can be adapted to meet the needs of those with Language, Literacy & numeracy needs.

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Client support

Affordable Driving School will take all reasonable steps to gain support needed by our students/clients, to assist them in successfully complete the course/competency they have enrolled in. This could include external support from a government body or other RTO; this could also include contact with the relevant ITAB or other relevant organization.

If for any reason you wish to change trainers throughout the duration of the course a request can be made to the Owner of Affordable Driving School. This request is to be is to remain confidential and will not be disclosed to any person or organisation without your prior approval.

No detrimental action will result from a request to change as all requests are valid if it affects the learning outcome of the client/student.

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Staff Responsibility for Access and Equity

It is the responsibility of all people employed by Affordable Driving School to ensure all policies relating to access and equity are adhered to at all times, including language, literacy and numeracy issues. Reference is to be made to the relevant training package or to a director of Affordable Driving School if any question arises on any issue. See more about Access & Equity.

Flexible learning/assessment

With awareness that people have different ways of learning and assimilating information, it is a policy of Affordable Driving School to be flexible in our approach to training and assessment.

Any lack of understanding on the part of the student should be corrected using differing approaches to the same subject.

The content of any assessment is to be related to the relevant criteria and if it complies it is to be accepted and the student/client marked as competent. Any queries as to the content or validity of a student/clients assessment material is to be directed to a director of Affordable Driving School for verification prior to final assessment.

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Course Delivery/Learning options /Projects

Course delivery will be on a student centered, student paced basis. The specific learning options/Projects will be decided by the trainer to reflect the needs of the student and the nature of the learning outcome as well as to meet the evidence requirement.

If at any time you feel you are having difficulty with any part of the course please speak to your Trainer and they will be more than happy to assist you in any way they are able, this could include, but is not limited to, an understanding of the log book system, LL&N difficulties or route design.

Competence in this unit will be through both theory (Completion of this workbook) and through practical demonstration of skills and knowledge on the road for the MC class vehicle course and onsite for our plant and machinery courses. Practical components of these courses will include demonstration of communication skills, both through appropriate use of electronic communication as well as verbal communication and will be related to common workplace practices.

For our multi/combination vehicle course you will be required to complete an assessment which will include pre drive, inspection of vehicle and trailers.  For our plant and machinery courses you will be required to undertake tasks and topics set out in your training workbooks. 

Several times throughout the course your trainer will discuss with you your progress, and suggest any areas of improvement required. You will be notified within three working days of the completion of you course and the return of all assessment material the results of you assessment. If you have been found not competent at that stage a written report will be available to you which will detail any area you need to improve to meet competence.

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Minimising the Cost of Assessment

To assist with minimising the cost of assessment for the student/client/employer and also the possibility of reducing the time required on the course, attempt to gather any evidence that could assist with possible recognition of prior learning for any element/competency.

This could include any of the following:

  • Any course/qualification previously held.
  • Any work related qualification (work completed in the workplace)
  • Logbooks (for plant and machinery only)

Please present this evidence to Affordable Driving School at least one week prior to commencement of the enrolled course. All documentation given for RPL should be certified copies as these will need to be held by Affordable Driving School and become part of the permanent record.

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Welfare and Guidance

Affordable Driving School will make all reasonable attempts to assist students/clients with any welfare requirements they may require, including directing students to the relevant agencies.

All attempts will be made to give all reasonable guidance to students/clients where needed to assist in completion of the enrolled course/competency. No available information or assistance is to be withheld from any student and access to all available materials is to be given.

Legislation that can impact on training

Following is a list of legislation which can have an impact on training and assessing. It is advisable to make some effort to familiarise yourself with this legislation. Copies of legislation are available on the internet at http://www.legislation.qld.gov.au/OQPChome.htm . This list is by no means a full list of all legislation that you may be required to follow dependant on the industry requirements.

  • Occupational health and Safety (Occupational Health and Safety(Commonwealth Employment) Act 1991)
  • Workplace harassment, victimization and Bullying. (ANTI-DISCRIMINATION ACT 1991, Workplace relations act 96)
  • Anti-Discrimination, Including equal opportunity, Racial vilification and disability. (ANTI-DISCRIMINATION ACT 1991)

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Disciplinary Procedures

Affordable Driving School reserves the right to cancel, at any time during or prior to the commencement of any course, without refund of fees, the course, either in part or in full, of any student whose conduct, in the opinion of the trainer or through substantiated complaints from other students/clients, is disruptive to other course applicants. This could include abusive or violent behavior or intentional unrelated distractions affecting the training. This could also include driving in an inappropriate and dangerous way, operating plant or machinery in a dangerous manner and putting themselves and other in harms way or any other action that could be reasonably construed as affecting the ability of others to complete the course/competency, including rude, indecent or offensive behavior.

Prior to the cancellation of the course or part thereof three verbal warnings will be given to allow the student/client to modify their behavior to allow themselves and other participants to complete the course in a more productive environment.

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Recognition of Prior Learning

Affordable Driving School follows the principle for RPL as set out by the AQTF.  This is to include the four (4) key principles of RPL assessment.

  • Validity
  • Reliability
  • Flexibility
  • Fairness

See more on RPL here.

Recognition of Qualifications Issued by another RTO

Affordable Driving School will recognise the AQF Qualifications or Statements of Attainment issued by any other RTO. Information on recognition of AQF Qualifications or Statements of Attainment is to be included in the course information given to students/clients prior to enrolling in a course.

All staff involved in training, administration or booking of courses must be made aware of this policy.

Any queries regarding the validity of Qualifications or Statements of Attainments are to be directed to the owner of Affordable Driving School for verification prior to acceptance.

Any certificates or statements of attainments issued by another RTO are to be checked against the current AQF standards for verification of validity and recognition this level is granted to the student/client. Any qualification/certificate issued by an overseas organisation is to be recognised if it meets the AQF standards, any queries regarding these qualifications will be directed to the relevant ITAB for clarification prior to acceptance.

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Course Outcomes & Assessment Principles

The programs aims are to provide Vocational Education & Training in the area of driving vehicles and operating plant and machinery for individuals, small & larger business’s.

It complies with the principles of validity, reliability, flexibility and fairness as identified in the training package and laid out in this workbook.

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Evidence of Competency

Evidence of competency will be through both Formative & Summative assessment. Formative assessment will take place during the course itself. Summative will be through assignments completed in your own time either at home or in the workplace.

If at any time you feel you are having difficulty with any part of the course please speak to your Trainer and they will be more than happy to assist you in any way they are able, this could include, but is not limited to, an understanding of the log book system, LL&N difficulties or route design.

Competence in this unit will be through both theory (Completion of this workbook) and through practical demonstration of skills and knowledge on the road for the MC class vehicle course and onsite for our plant and machinery courses. Practical components of these courses will include demonstration of communication skills, both through appropriate use of electronic communication as well as verbal communication and will be related to common workplace practices.

For our multi/combination vehicle course you will be required to complete an assessment which will include pre drive, inspection of vehicle and trailers.  For our plant and machinery courses you will be required to undertake tasks and topics set out in your training workbooks. 

 At several stages throughout the course your trainer will discuss with you your progress and point out any areas of concern that might be identified; they will also discuss what steps you might need to take to meet the gap identified.

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Holistic Assessment

During the course a holistic approach will be taken for assessment in all competencies.

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Materials/Resources Required

During the course all resources and materials are supplied including note paper, pens, stationary etc. All material required to complete projects or learning options away from the course will be the responsibility of the student/client.

Any vehicle used by the student/client not requiring duel controls may be required to be supplied by the student/client, and must have full comprehensive insurance.

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